Frequently Asked Questions
Everything you need to know about your smol order.
What is the shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.
Are your materials sustainably sourced?
At smol, we prioritize quality and ethics. We use organic cotton and recycled blends whenever possible to minimize our environmental footprint.